CLEAN STAY PROMISE
A MESSAGE FROM IVY HOTEL
From the beginning of the COVID-19 pandemic, our focus has been on the health and safety of our staff and guests. We continue to closely monitor the Centers for Disease Control and Prevention (CDC) statements regarding the coronavirus (COVID-19) and are following guidelines from the CDC and the local health departments.
As of Friday, August 20, all individuals aged 2 and over, regardless of their vaccination status, will be required to wear a mask while indoors in public settings.
We continue to take additional steps to ensure the safety of all our guests and employees. We are continuing to promote distancing in our public spaces. As part of our commitment to your safety and health, all guest rooms are thoroughly cleaned and sanitized. Every surface and touch point in the room, and its entry, are cleaned and disinfected using EPA-approved, antimicrobial products developed specifically for the use against emerging viral pathogens and novel coronavirus. Public spaces are also continuously cleaned and sanitized at a heightened frequency throughout the day. For all of our food and beverage offerings, our staff take standards for hygiene and cleanliness very seriously as well and have added additional steps to surpass the standards set forth for our industry.
OUR CANCELLATION POLICY
It is important to us that you are able to make informed travel decisions, and that you have peace of mind anytime you choose to visit The Ivy Hotel. Therefore, we just ask that you communicate with us 48 hours before your arrival should you need to cancel or make a significant change to your reservation to avoid being charged for the night. For general information or questions regarding your upcoming stay, please email [email protected] or call 312-643-3400.