We're working hard to keep our current and future guests safe. Please read our safety policies and procedures here:

CLEANLINESS POLICY

 

Ivy Hotel

Our Promise To You

We understand the whole world feels like it has been turned upside down. We feel it too. We want you to be confident regarding your safety when you choose to stay with us. The safety of our guests and team members has always been our utmost priority.

Just as you are concerned with this invisible threat, our team members are right there with you. We are constantly at work to ensure our hotel is safe and clean for not only you, our guests, but our team members as well.

Our cleaning standards for COVID-19 follow the Illinois Hotel Lodging Association guidelines and are compliant with the IHLA Clean & Safe Standards program.

If you have been vaccinated as a guest or team member, you no longer need to wear a mask per the CDC recommendations as of May 15, 2021.

Here are the ways we are keeping everyone safe:

Our Team

  • The team members are receiving ongoing current affair briefings, and daily housekeeping and hygiene training.
  • Team members who have been vaccinated per CDC recommendations as of May 15, 2021 due not have to wear a mask.
  • You will see our hygiene engineers frequently, performing an enhanced cleaning and sanitizing schedule of public spaces.
  • Team members are monitored daily to ensure they do not have a temperature and are feeling well. Any team member displaying symptoms of illness will not be permitted to work.

Guest Reception

  • Public areas are cleaned and sanitized every hour.
  • Hand sanitizing stations are available for your convenience, and we ask that all guests sanitize their hands prior to checking in the hotel.

Public Areas

  • Public areas are cleaned and sanitized every hour.
  • Hand sanitizing stations are available for your convenience, and we ask that all guests sanitize their hands prior to checking in the hotel.

Your Room

  • When possible, guest rooms will remain vacant for 24 to 72 hours prior to being made available for the next guest.
  • Cleaning is focused on specific “high-touch” areas including door knobs, safety latches, peepholes, tables, desks, chairs, lamps, furniture handles, light switches, thermostats, drapery handles, telephone, sink controls, remote controls, safes, minibar items, alarm clocks, coat hangers, irons, and ironing boards.

Sky Terrace Rooftop Lounge

Our food and beverage cleaning standards for COVID-19 follow the guidelines from the National Restaurant Association and the city of Chicago, in addition to the IHLA guidelines.

  • Every table, seating arrangement, and menu is sanitized after each use.
Even though the way we travel has changed, our hospitality has not. We are here for you when you’re ready to visit us again and promise to keep you feeling safe, satisfied, and appreciated.